For any purchase of a Product made on the Site, the Buyer has a right of withdrawal.
However, this right of withdrawal cannot be exercised for Orders relating to Products personalized according to the Buyer's specifications , in accordance with article L.221-28 of the Consumer Code.
In accordance with Article L.221.18 of the Consumer Code, the consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded remotely, without having to justify his decision or bear costs other than those provided for in Articles L. 221-23 to L. 221-25 .
This period runs from the day of receipt of the goods by the consumer or a third party, other than the carrier, designated by him, for contracts for the sale of goods. In the case of an order for several goods delivered separately, the period runs from the receipt of the last good.
For contracts providing for the regular delivery of goods over a defined period, the period runs from receipt of the first good.
To exercise his right of withdrawal, the consumer informs Menastyl of his decision to withdraw by sending him, before the expiry of the aforementioned 14-day period:
- A letter of withdrawal to the following address: Menastyl Lobel path, 62510 ARQUES
- or by sending him any other declaration, to the same address, free from ambiguity, expressing his wish to withdraw, or by e-mail to the address: contact@menastyl.eu
When the right of withdrawal is exercised in accordance with legal provisions, Menastyl reimburses the Buyer for all payments received from it, including delivery costs (except for additional costs arising from the fact that the Buyer has chosen, where applicable, a method of delivery other than the least expensive method of standard delivery offered by Menastyl ) without undue delay and, in any event, not later than fourteen days from the day on which Menastyl is informed of the decision to withdraw from the Contract. Menastyl shall make the reimbursement using the same means of payment as that used by the Buyer for the initial transaction, unless the Buyer expressly agrees to a different means; in any event, this reimbursement will not incur any costs for the Buyer.
It is specified that the Buyer bears the costs of returning the Product(s) in the event of withdrawal.
In case of use of the product, a discount of 10% to 80% will be applied because the product will no longer be saleable as new as stipulated in our general conditions of sale:
Product returned new but packaging opened: 10% discount
Product returned new without original packaging: 20% discount
Returned product used with original packaging: 30% discount
Returned product used without original packaging: 40% discount
Product returned damaged regardless of the packaging: 50% discount
Returned product broken: 80% discount
It is recalled that the Buyer's liability, in the event of withdrawal after use of the Product(s), is incurred with regard to the depreciation of the Product(s) resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of this or these Product(s). According to the European Commission, these handlings are those that a consumer can carry out in a store, for the goods offered for sale there.
Menastyl may defer reimbursement until receipt of the Product(s) subject to the Order, or until the Buyer has provided proof of shipment of this (or these) Product(s), the date retained being that of the first of these facts.